Frequently asked questions
Straight answers, before you drive over
36 questions people actually ask us, grouped so you can find yours fast. Where the honest answer is "it depends", it says so rather than making a number up.
Visiting the clinic
Do I need an appointment?
No. Serenity is a walk-in clinic: come in, give the front desk your name, and you will be seen. There is no appointment to make and no referral to chase. Two kinds of visit are the exception and do want a booking, because time is set aside for them: IV drips and weight-loss consultations.
What are your hours?
Monday to Friday 8:00 AM to 8:00 PM, Saturday and Sunday 9:00 AM to 6:00 PM. The clinic is open seven days a week, weekends included. IV drips are the exception: they are booked rather than walked in, and the times on offer change day to day, so the booking page is the only place that shows them.
Where are you located?
19920 Farmington Rd, Livonia, MI 48152. The clinic is on Farmington Road in Livonia, in the Livonia Professional Plaza.
How long will I wait?
It depends on how many people are ahead of you, so no clinic that gives you a number on a web page is telling you the truth. Call (248) 482-8809 before you set off and the front desk will tell you what the clinic looks like right now. Walk-in care is generally far faster than an emergency department for the same complaint, because everyone here is a non-emergency and nobody jumps the queue for a heart attack.
What should I bring to my visit?
A photo ID, your insurance card, a list of the medications you take, and any form that needs signing, such as a school, sports, or employer physical form. If a specialist or another clinic has recent results relevant to your visit, bring those too.
Do you treat children?
Yes. Serenity treats children and adults, and a large share of walk-in visits are for children: ear infections, sore throats, fevers, rashes, minor injuries, and school and sports physicals. If your child is very young, call ahead and the front desk will confirm before you drive over.
Should I go to urgent care or the emergency room?
Call 911 or go to an emergency department for chest pain, difficulty breathing, stroke symptoms such as face drooping or sudden weakness on one side, uncontrolled bleeding, major trauma, or anything that feels life-threatening. For everything below that line, urgent care is faster, calmer, and a fraction of the cost. If you arrive here with something that belongs in an emergency department, you will be told plainly and helped to get there.
Can I book online?
Yes. Online booking is available for the services that are scheduled rather than walked in, including IV drips, injections, and weight-loss consultations. For everyday illness and injury, walking in is still the fastest route and no booking is needed.
Insurance and cost
What insurance do you accept?
Serenity accepts 21+ plans, including Medicaid plans, Medicare plans, and the major commercial carriers: Blue Cross Blue Shield, Aetna, Cigna, HAP, Humana, Meridian, Molina, Priority Health, and United Healthcare among them. The full list is published on the insurance page. Plans change, so if yours is not listed, call (248) 482-8809 and ask rather than assuming.
Do you take Medicaid?
Yes. Michigan Medicaid plans are accepted, including the managed-care plans most people are enrolled in. Bring your Medicaid card and a photo ID. If you are not sure which plan you are on, the card will say, and the front desk can check it.
Do you take Medicare?
Yes, Medicare plans are accepted. Bring your Medicare card, and any supplemental or Advantage plan card as well, since the secondary coverage affects what you owe.
What will my visit cost?
With insurance, what you pay is usually a copay set by your plan, and urgent care copays are typically well below an emergency department copay for the same complaint. The exact figure depends on your plan, your deductible, and what the visit involves, so the honest answer is to check your card or call (248) 482-8809 and ask before you come in. Nobody should be surprised by a bill.
Can I be seen without insurance?
Yes. Being uninsured does not stop you being treated. Say so at the desk when you check in and you will be told what the visit costs before it happens, rather than after. Ask about the cost of any X-ray or lab test at the same time, since those are billed separately from the visit itself.
Do you need a referral?
No. Walk-in urgent care needs no referral from a primary care doctor and no prior authorisation. Bring yourself and your insurance card.
How much are IV drips and weight-loss programs?
IV drips start at $129 and are self-pay, with every price published on the drip menu rather than quoted on the phone. GLP injectables start at $139 a month for semaglutide and $169 for tirzepatide; what your own plan costs depends on the medication and your insurance, and the consultation is where you get the exact figure.
Testing, X-rays, and treatment
Do you do X-rays on site?
Yes. Digital X-ray is in the building and available during opening hours, covering foot and ankle, knee and hip, hand and finger, back and neck, chest, and abdomen. The exam, the image, and the treatment happen in one visit rather than across three appointments. CT and MRI are not available at an urgent care; if your exam suggests you need one, you will be referred.
What lab tests can you run?
Serenity has a lab on site. Rapid tests for COVID-19, influenza, and strep are done during your visit, along with urinalysis, blood work, pregnancy testing, and STD testing. Rapid results come back within the visit; tests sent out take longer and the clinic will tell you when to expect them.
Can you stitch a cut?
Yes. Laceration repair is done here, including cleaning the wound, closing it with stitches, skin adhesive, or strips depending on what suits the cut, and a tetanus shot if you are due one. Deep wounds involving tendon, nerve, or artery, and wounds with heavy bleeding, belong in an emergency department.
Can urgent care prescribe antibiotics?
Yes, where they are actually needed. A provider examines you, tests where testing changes the answer, and prescribes an antibiotic if the illness is bacterial. Most colds, sore throats, and coughs are viral, and an antibiotic does nothing for those, so a good visit sometimes ends without one. Prescriptions are sent to your pharmacy before you leave.
Do you do physicals?
Yes: school, sports, camp, work, and pre-employment physicals, all on a walk-in basis. Bring the form your school, team, or employer needs signed and you will leave with it completed the same day. Serenity does not offer DOT physicals.
Do you offer vaccinations?
Yes. Vaccinations are given at the clinic, including a tetanus booster as part of wound care where you are due one. Call (248) 482-8809 to check a specific vaccine is in stock before you come in for it.
Do you offer telemedicine?
Yes, virtual visits are available for the problems that can genuinely be assessed on a screen. Anything needing an examination, an X-ray, a swab, or a procedure needs you in the building.
Do you treat work injuries?
Yes. Serenity handles workers' compensation injuries and occupational health services for employers. Michigan gives you the right to choose your own treating provider 28 days after the injury is reported, which matters if your employer sent you somewhere you would rather not go back to.
Weight loss and IV wellness
What is on the IV drip menu?
Nine drips, from $129, each one 1000 mls of IV fluids with the listed vitamins and minerals, plus six single boosters that can be added to any of them. Every price is published on the drip menu. Drips are booked rather than walked in, and the times available are shown when you book.
Do vitamin drips and injections actually work?
Partly, and you should be told which part. Rehydration is real medicine and the fluid does something measurable. Replacing a vitamin you are genuinely short of, confirmed on a blood test, is established treatment. Giving extra vitamins to someone whose levels are already normal has not been shown to boost immunity, detoxify anything, or burn fat, and Serenity will not tell you otherwise. That is why the clinic would rather check a level than guess at one.
Which weight-loss medications do you use?
Semaglutide and tirzepatide, the two GLP-1 medications people usually mean when they ask about a weight-loss shot. Which one is right, and whether one is right for you at all, is decided at a consultation after your history and lab work are reviewed. These medications are approved for use alongside a reduced-calorie diet and increased activity, which is how they were studied.
Who should not have a GLP-1 medication or an IV?
GLP-1 medications carry a warning against use by anyone with a personal or family history of medullary thyroid carcinoma or multiple endocrine neoplasia type 2, and they are not for use in pregnancy. For an IV, tell the provider if you are pregnant or breastfeeding, have kidney disease, have heart failure or another condition where fluid load matters, or have reacted to an infusion before. Both start with an assessment, and sometimes the honest answer is no.
What are the side effects of an IV drip?
Mostly at the needle. Bruising, soreness, or a little swelling where the line went in is the common complaint, and some people notice a cool sensation or a taste in the mouth as certain vitamins go in, which passes. Less common problems include an allergic reaction, irritation of the vein, and fluid overload where the heart or kidneys cannot handle the volume. Those are the reason drips belong in a clinic with a provider on site rather than at a pop-up in a hotel lobby.
Does an IV drip hurt?
One needle stick to place a small cannula in a vein, usually in the arm or the back of the hand. That is a brief sting; the cannula then stays taped in place and you should not feel it while the bag runs. Tell the staff if the site starts to sting, ache, or swell during the session, because that is worth looking at straight away rather than waiting out.
What should I do before an IV drip?
Eat something and drink water beforehand. Both make you more comfortable and a vein easier to find. Bring a list of the medications and supplements you take, wear something with sleeves that push up easily, and allow time for check-in and the assessment on top of the time in the chair.
How often can I have an IV drip?
There is no single schedule, and anyone who gives you one without asking why you are having it is guessing. Rehydration after illness or heat is usually a one-off: you are down litres, you replace them, that is the end of it. Where a blood test has shown you are short of something, the level decides the interval and gets rechecked, rather than a standing weekly slot. Beyond those two, a drip is a wellness service you choose rather than a course of treatment, so ask the provider at your session what makes sense for you.
Do I need a blood test before an injection?
Often, yes, and that is deliberate. An injection only helps if you are short of the thing being injected, and Serenity has a lab in the building so checking a level is a same-visit step rather than a separate trip. The front desk will tell you when you book whether a draw should come first.
Records and privacy
How do I get a copy of my records?
Ask at the front desk or call (248) 482-8809. You have the right under HIPAA to request access to your medical records and to ask for corrections. If you need images for a specialist, an orthopedic referral for example, ask before you leave: bringing your own X-rays to a specialist appointment can spare you a repeat exam.
Is what I tell you confidential?
Yes. Your health information is protected under HIPAA, and the clinic publishes its full Notice of Privacy Practices, which sets out how information may be used and disclosed and what your rights are. STD testing in particular is handled discreetly, and you check in the same way as everyone else.
Can I send my medical details through the website form?
Please do not. The visit-request and contact forms are not a secure channel for personal health information. Use them to ask for a call back, then give the details by phone or at the visit. Calling (248) 482-8809 is faster anyway.
Will you send results to my regular doctor?
Ask at the visit and the clinic will arrange it. Coordinating care with other providers is a normal, permitted use of your health information, and it is worth doing so your own doctor has the full picture.
Ready when you are