This Notice describes how your medical information may be used and disclosed, and how you can access your health information. Please review it carefully.

Serenity Urgent Care is committed to protecting the privacy and confidentiality of your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA).

Our Commitment to Your Privacy

We understand the importance of protecting your personal health information. Our providers and staff are committed to maintaining the confidentiality of your medical records while ensuring you receive high-quality healthcare.

How We May Use and Disclose Your Health Information

We may use or disclose your Protected Health Information (PHI) for purposes including:

Treatment

To provide, coordinate, and manage your healthcare services.

Examples include:

• Diagnosing illnesses
• Reviewing test results
• Referring you to specialists
• Coordinating care with other healthcare providers

Payment

To obtain payment for healthcare services provided.

Examples include:

• Billing insurance companies
• Verifying insurance eligibility
• Processing payments
• Collecting outstanding balances

Healthcare Operations

To improve the quality and efficiency of our services.

Examples include:

• Quality improvement activities
• Staff training
• Compliance reviews
• Administrative functions
• Business management

Other Permitted Uses

Your health information may also be disclosed when permitted or required by law, including:

• Public health reporting
• Law enforcement requests
• Court orders
• Health oversight agencies
• Workers’ compensation claims
• Preventing serious threats to health or safety

Uses Requiring Your Authorization

Certain uses of your health information require your written authorization.

These may include:

• Marketing communications (when required)
• Release of records to third parties not otherwise permitted
• Certain research activities

You may revoke your authorization at any time in writing unless action has already been taken based on your authorization.

Your Rights

Under HIPAA, you have the right to:

• Request access to your medical records.
• Request corrections to your health information.
• Request restrictions on certain uses or disclosures.
• Request confidential communications.
• Request an accounting of certain disclosures.
• Receive a paper copy of this Notice upon request.

Our Responsibilities

Serenity Urgent Care is required by law to:

• Maintain the privacy of your Protected Health Information.
• Provide this Notice of Privacy Practices.
• Notify you of certain breaches involving your unsecured PHI.
• Follow the terms of this Notice currently in effect.

Changes to This Notice

We reserve the right to update this Notice at any time.

Any revised version will be posted on this page with an updated Effective Date.

Questions or Complaints

If you believe your privacy rights have been violated or have questions regarding this Notice, please contact us.

Contact Information

Serenity Urgent Care

19920 Farmington Rd
Livonia, MI 48152

Phone: (248) 482-8809

Email: info@serenityurgentcare.com

Website: https://serenityurgentcare.com

If you are not satisfied with how your concerns are addressed, you may also file a complaint with the U.S. Department of Health and Human Services (HHS). Filing a complaint will not affect your care or treatment.