Your privacy
HIPAA Notice
This Notice describes how your medical information may be used and disclosed, and how you can access your health information. Please review it carefully.
Effective Date: July 11, 2026
Serenity Urgent Care is committed to protecting the privacy and confidentiality of your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
Our Commitment to Your Privacy
We understand the importance of protecting your personal health information. Our providers and staff are committed to maintaining the confidentiality of your medical records while ensuring you receive high-quality healthcare.
How We May Use and Disclose Your Health Information
We may use or disclose your Protected Health Information (PHI) for purposes including:
Treatment
To provide, coordinate, and manage your healthcare services. Examples include:
- Diagnosing illnesses
- Reviewing test results
- Referring you to specialists
- Coordinating care with other healthcare providers
Payment
To obtain payment for healthcare services provided. Examples include:
- Billing insurance companies
- Verifying insurance eligibility
- Processing payments
- Collecting outstanding balances
Healthcare Operations
To improve the quality and efficiency of our services. Examples include:
- Quality improvement activities
- Staff training
- Compliance reviews
- Administrative functions
- Business management
Other Permitted Uses
Your health information may also be disclosed when permitted or required by law, including:
- Public health reporting
- Law enforcement requests
- Court orders
- Health oversight agencies
- Workers' compensation claims
- Preventing serious threats to health or safety
Uses Requiring Your Authorization
Certain uses of your health information require your written authorization. These may include:
- Marketing communications (when required)
- Release of records to third parties not otherwise permitted
- Certain research activities
You may revoke your authorization at any time in writing unless action has already been taken based on your authorization.
Your Rights
Under HIPAA, you have the right to:
- Request access to your medical records.
- Request corrections to your health information.
- Request restrictions on certain uses or disclosures.
- Request confidential communications.
- Request an accounting of certain disclosures.
- Receive a paper copy of this Notice upon request.
Our Responsibilities
Serenity Urgent Care is required by law to:
- Maintain the privacy of your Protected Health Information.
- Provide this Notice of Privacy Practices.
- Notify you of certain breaches involving your unsecured PHI.
- Follow the terms of this Notice currently in effect.
Changes to This Notice
We reserve the right to update this Notice at any time. Any revised version will be posted on this page with an updated Effective Date.
Questions or Complaints
If you believe your privacy rights have been violated or have questions regarding this Notice, please contact us.
Contact Information
Serenity Urgent Care
19920 Farmington Rd
Livonia, MI 48152
Phone: (248) 482-8809
Email: serenityurgentcare@gmail.com
Website: https://serenityurgentcare.com
If you are not satisfied with how your concerns are addressed, you may also file a complaint with the U.S. Department of Health and Human Services (HHS). Filing a complaint will not affect your care or treatment.
A note about this website
This Notice covers health information held by the clinic. Information collected by this website, such as form submissions and analytics, is covered by our privacy policy. Please do not send personal health information through the website forms; bring it to your visit or call us instead.
Ready when you are