Illness Treatment in Livonia
Which illnesses do you treat?
The ones that make you miserable but don’t belong in an emergency room:
- Colds, coughs, flu, COVID-19, and RSV
- Bronchitis and mild pneumonia
- Sore throat and strep
- Ear infections and sinus infections
- Pink eye
- Allergies and asthma flare-ups
- Stomach flu and food poisoning, with nausea, vomiting, diarrhea, or constipation
- Dehydration from illness (IV therapy is coming soon)
- Fever in children and adults
- Headaches and migraines
- Skin rashes, insect bites, and poison ivy
- Urinary tract infections and yeast infections
If you’re not sure your symptoms fit the list, call us. Telling you “yes, come in” or “no, you need the ER” is part of the job.
How do you know what I have?
By testing, not guessing. Many illnesses share the same first symptoms. A sore throat can be a virus that needs rest or strep that needs antibiotics, and the treatment is completely different. We run rapid tests for COVID-19, flu, and strep and lab work on site, so the diagnosis and the treatment plan happen in the same visit.
Can I get a prescription during the visit?
If the diagnosis calls for one, yes. The provider sends it to your pharmacy before you leave. If it doesn’t, you’ll get an honest explanation instead: antibiotics do nothing against a virus, and prescribing them anyway is bad medicine.
Should I wait it out or come in?
A reasonable rule: come in if symptoms are getting worse after several days instead of better, if a fever is high or won’t break, if swallowing or breathing is becoming difficult, or if you have a condition like diabetes, asthma, or a weakened immune system that makes “waiting it out” riskier. Earlier is almost always cheaper and easier than later.
What will it cost?
We accept Medicaid, Medicare, and all major commercial plans. See the insurance page for the full list. An urgent care visit typically costs a fraction of the same visit to an emergency department.
Questions
Before you come in for illness treatment
The things people ask most often. There are more on the FAQ page.
Can urgent care prescribe antibiotics?
Yes, where they are actually needed. A provider examines you, tests where testing changes the answer, and prescribes an antibiotic if the illness is bacterial. Most colds, sore throats, and coughs are viral, and an antibiotic does nothing for those, so a good visit sometimes ends without one. Prescriptions are sent to your pharmacy before you leave.
Do you treat children?
Yes. Serenity treats children and adults, and a large share of walk-in visits are for children: ear infections, sore throats, fevers, rashes, minor injuries, and school and sports physicals. If your child is very young, call ahead and the front desk will confirm before you drive over.
What lab tests can you run?
Serenity has a lab on site. Rapid tests for COVID-19, influenza, and strep are done during your visit, along with urinalysis, blood work, pregnancy testing, and STD testing. Rapid results come back within the visit; tests sent out take longer and the clinic will tell you when to expect them.
How long will I wait?
It depends on how many people are ahead of you, so no clinic that gives you a number on a web page is telling you the truth. Call (248) 482-8809 before you set off and the front desk will tell you what the clinic looks like right now. Walk-in care is generally far faster than an emergency department for the same complaint, because everyone here is a non-emergency and nobody jumps the queue for a heart attack.
Do I need an appointment?
No. Serenity is a walk-in clinic: come in, give the front desk your name, and you will be seen. There is no appointment to make and no referral to chase. Two kinds of visit are the exception and do want a booking, because time is set aside for them: IV drips and weight-loss consultations.
From our patients
What people say about the clinic
Reviews left on Google, in our patients' own words, each one linking to the original so you can check it yourself.
Ready when you are